Privacy Policy

Last Updated: January 8, 2026

Knit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, shipping address (for subscribers)
• Payment Information: Credit card details processed through our payment processor (Stripe)
• Contributor Responses: Text messages, voice recordings (transcribed), and photos you send in response to monthly questions
• Contact Lists: Phone numbers of friends/family you invite as contributors (subscribers only)

1.2 Information We Collect Automatically

• SMS Data: Message delivery status, timestamps, response rates
• Usage Data: How you interact with our service, including website visits and feature usage
• Device Information: Phone number, carrier information (from Twilio)

2. How We Use Your Information

We use your information to:

• Deliver monthly questions via SMS
• Transcribe voice memos you send
• Compile your responses into personalized newspapers
• Print and ship newspapers to subscribers
• Send reminders if you haven't responded
• Deliver blurred digital previews to contributors
• Process payments for subscriptions
• Improve our question quality and service
• Communicate with you about your account or service updates
• Comply with legal obligations

3. How Your Responses Are Used

3.1 For Contributors (Non-Paying Participants)

When you agree to contribute to Knit:

• Your responses to monthly questions will appear in printed newspapers delivered to subscribers who added you to their network
• Your responses may appear in multiple newspapers if multiple subscribers added you
• You answer questions once per month; those answers populate all relevant newspapers
• You will receive a blurred digital preview showing only your own responses
• Your responses are not sold or shared outside of the Knit newspaper service

3.2 For Subscribers (Paying Users)

Your responses (if you also contribute) are used the same way as other contributors, plus:

• You receive the full unblurred newspapers you subscribed to
• Your shipping address is used only for newspaper delivery
• Your payment information is processed securely through Stripe

4. Information Sharing and Disclosure

We share your information only in these circumstances:

4.1 Within the Knit Network

• Your responses appear in newspapers of subscribers who added you as a contributor
• Your name and responses are visible to those subscribers
• This is the core functionality of the service

4.2 Service Providers

We share information with third-party service providers who help us operate:

• Twilio: SMS messaging platform (phone numbers, message content)
• Deepgram/AssemblyAI: Voice transcription services (voice memos only)
• Stripe: Payment processing (subscribers only)
• Printing Partners: Commercial printers (newspaper content, shipping addresses)
• USPS: Shipping carrier (delivery addresses)

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request.

4.4 Business Transfers

If Knit is acquired or merged, your information may be transferred to the new entity.

5. Your Rights and Choices

5.1 Opt-Out

• Text STOP to our number at any time to stop receiving messages
• You will be removed from all newspapers within 24 hours
• Past responses in already-printed newspapers cannot be removed

5.2 Access and Deletion

• Request a copy of your data by emailing us
• Request deletion of your account and data
• Note: Deletion does not affect already-printed newspapers

5.3 Correction

You can correct your name, phone number, or address by contacting us.

5.4 Marketing Communications

We send only service-related messages (questions, reminders, previews). We do not send marketing emails unless you explicitly opt-in.

6. Data Retention

• Active Contributors: We retain your data while you participate
• Inactive Contributors: Data retained for 12 months after last response, then deleted
• Opted-Out Users: Phone number kept in suppression list to prevent re-invitation; all other data deleted within 30 days
• Subscribers: Data retained while subscribed, then for 12 months for customer service purposes
• Financial Records: Retained for 7 years for tax compliance

7. Data Security

We implement reasonable security measures to protect your information:

• Encrypted data transmission (HTTPS/TLS)
• Secure database storage with access controls
• Payment information handled by PCI-compliant Stripe (we never store credit card numbers)
• Regular security audits

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Knit is not intended for users under 18. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately.

9. SMS/Text Messaging

By providing your phone number and opting in, you consent to receive:

• Monthly question messages (3 per month)
• Follow-up questions from our AI system
• Reminder messages if you haven't responded
• Digital preview delivery notifications

Message frequency: Approximately 5-15 messages per month (varies based on your response length)

Message and data rates may apply from your carrier

Opt-out: Text STOP at any time

Help: Text HELP for assistance

10. International Users

Knit currently operates in the United States. If you are accessing our service from outside the US, your information may be transferred to, stored, and processed in the United States. By using our service, you consent to this transfer.

11. California Privacy Rights

If you are a California resident, you have additional rights under CCPA:

• Right to know what personal information we collect
• Right to know if we sell or share personal information (we don't)
• Right to delete your personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, email us at the contact information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

14. Your Consent

By using Knit, you consent to this Privacy Policy and agree to its terms.